Most complaints were responded to and resolved by AutoZone. ĪutoZone has more than 100 BBB complaints over the past three years, mostly involving product warranties and delivery issues with online orders. Consumer RatingsĪutoZone has an A+ rating from the BBB, but most of the customer reviews are negative. Note that individual repair shops will have their own warranty and protection policies. To find a repair shop referral near you, use AutoZone’s Find a Repair Shop tool. It does, however, refer customers to local mechanics in its Shop Referral Program. It will do things like replace brake lights (most of the time) and install batteries, but AutoZone doesn’t offer more complex services like changing your oil. Service CentersĪutoZone does not have its own repair shops. Price Matching and SavingsĪutoZone doesn’t price match online pricing, but will price match any competitor that has a physical store location (as previously reported), as long as you have proof of the competitor’s price.ĪutoZone also offers regular deals and in-store rebates. Some items are also eligible for free next-day delivery. You can search for specific parts for your car on AutoZone’s website when you select “ Add a Vehicle.”ĪutoZone offers same-day, in-store pickup for parts that are available at your nearest AutoZone. NAPA has responded to and resolved most of the complaints listed. The complaints range from advertising and billing to problems with products or services. NAPA Auto Parts has a D- rating from the Better Business Bureau (BBB), with a mix of positive and negative customer reviews and more than 80 complaints. To find your nearest NAPA Auto Care Center, use the shop locator. The warranty covers qualifying parts and labor for 24 months or 24,000 miles and is honored at every NAPA Auto Care location nationwide. NAPA Auto Care Centers offer a free Peace of Mind Nationwide Warranty. NAPA Auto Care Centers are full-service repair shops. Other NAPA savings opportunities include monthly specials and rebates. NAPA doesn’t have a companywide price matching program, but, locally, some NAPA Auto Parts stores may price match with local competitors (as previously reported). You can then order online, order for store pickup, or contact your nearest NAPA Auto Parts to see if it has the item in stock.įor online orders, NAPA offers free shipping on in-stock orders of $35 or more. You can, however, search for parts by entering the year, make, and model of your vehicle on NAPA’s website. NAPA Auto Parts stores are individually owned and operated, so product inventory may vary by location - and parts listed online won’t necessarily be available at your local NAPA Auto Parts. The List NAPA Auto Parts Inventory and Pricing No, but offers in-store services like battery testing and bulb changes No, but offers in-store services like battery testing and installation ![]() Yes, as soon as 30 minutes after ordering online for in-stock items No, but will do small installations like brake lights Yes, available same-day for in-stock items See the table below for a quick comparison, then choose any company or scroll for more details. We’ve reviewed the following categories to point out the differences and similarities between NAPA, AutoZone, Advance Auto Parts, and O’Reilly: inventory and pricing, service centers, and customer opinions. If you need a combination of basic repair services and retail shopping, O’Reilly’s stores offer several free services as well as a wide selection of parts and products. ![]() However, if you’re looking for the widest selection of auto parts that you can find in stores or have them shipped to a store on the same day, AutoZone and Advance Auto Parts have comparable offerings in this area. If you need to have your car serviced, NAPA is likely your best option, since it offers full-service repair centers. ![]() What We RecommendĪs mentioned above, each auto parts store has different specialties. NAPA Auto Parts, AutoZone, Advance Auto Parts, and O’Reilly Auto Parts all sell car parts, but their store policies and services differ.ĪutoZone, Advance Auto Parts, and O’Reilly offer free in-store pickup and free shipping on online orders, but offer limited in-store services meanwhile, NAPA has affiliated service centers that offer a Peace of Mind Nationwide Warranty.īelow, we have more details of how Advance Auto Parts, AutoZone, O’Reilly Auto Parts, and NAPA Auto Parts compare in terms of inventory, pricing, services, and customer reviews.
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